2.0/5.0
"Disappointing experience. 45min wait despite reservation, overpriced food that arrived cold. Staff seemed overwhelmed and forgot our drink order twice."
Manager response
Dear Mike,
I sincerely apologize for this unacceptable experience. This doesn't reflect our usual standards and I take full responsibility for the issues you encountered during your visit.
I'd like to make this right - please contact me directly at manager@theharborrestaurant.com so I can personally ensure your next visit exceeds expectations. We're implementing immediate staff training improvements to prevent these issues.
Kind regards,
David Martinez
General Manager
The Harbor Restaurant
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